Welcome to our FAQ page — where you can find answers to everything you need to know when renting our bins. Whether you’re relocating a home or office, this FAQ section will cover the kinds of questions many customers ask. They range from the process to how they are handled. You’ll find answers about delivery and pickup, rental period of time, and how to estimate the number of bins you’ll need for your move. We’ll also address c concerns about the costs, damage or loss policies, and how to extend or adjust your rental if your unpacking takes longer than you thought. Additionally, since our service is about reusable moving bins rather than traditional cardboard boxes, the FAQ will explain the advantages of our system, such as convenience, and how stacking and reuse differ from one-time boxes. We’ll clarify what you need to do on your end — for example, how to prepare your items for packing, what you’re responsible for, and what we take care of. Our FAQ section aims to make your moving experience smoother by answering the sometimes surprising questions ahead of time. Feel free to browse through the FAQ to get familiar with our process, policies, and best practices — it’s all here to help your move go more smoothly and confidently.
Learn how our moving bin rental service makes your move easier from start to finish. This section covers everything you need to know — from how the rental process works and what’s included, to placing your order, rental timeframes, and delivery or pickup details. Get everything you need to start your move with confidence and convenience.
Placing an order is quick and easy! Simply visit our order page, choose the bin package and rental duration that best fit your move, and complete checkout online. You can select your preferred delivery and pickup dates during the process. Once your order is confirmed, we’ll handle the rest—delivering your bins on time and ready to use. If you have any questions or special requests, our team is happy to help!
Each rental includes our durable, reusable moving bins, along with easy-to-use labels to keep your move organized. We also provide items like a convenient bin dolly to make transport effortless. All bins are thoroughly cleaned and sanitized before every rental. Everything you need for a smooth, eco-friendly move is included—just pack, stack, and roll!
Our standard rental period is two weeks (14 days), giving you plenty of time to pack, move, and unpack comfortably. Need more time? No problem—you can easily extend your rental for an additional daily or weekly rate. Just let us know before your pickup date, and we’ll adjust your schedule. We’re flexible, so you can move at your own pace without any added stress.
We recommend being home for delivery and pickup to ensure everything goes smoothly, but it’s not always required. If you can’t be there, you can have someone else there to leave us specific instructions for where to drop off or collect your bins—such as a porch, garage, or building lobby. Our team will handle the rest with care. We’ll also send you a confirmation once delivery or pickup is complete, so you know your bins are safely where they need to be.
Find out everything you need to know about planning your moving bin rental. This section covers when to book, how to make changes or cancellations, extending your rental, and our delivery and pickup availability. Get all the details to schedule your move smoothly and stress-free.
We recommend booking your moving bin rental at least 1 to 2 weeks in advance to ensure your preferred delivery date and bin package are available. However, we understand that moving plans can change quickly—so we’ll always do our best to accommodate last-minute orders when possible. The earlier you book, the smoother your moving experience will be.
If you need to cancel your order, just contact us as soon as possible. Cancellations made at least 48 hours before your scheduled delivery will receive a full refund. If you cancel within 48 hours of delivery, a small fee (5%) will apply to cover scheduling and handling costs. We understand that plans change, and we’ll always do our best to work with you to find a fair solution.
Yes! If you need more time, you can easily extend your rental period. Just contact us before your scheduled pickup date, and we’ll adjust your rental for an additional daily or weekly rate. We’re flexible and happy to accommodate your timeline so you can finish your move without feeling rushed.
We do not typically delivery or pick up on weekends but do offer the service in evenings. Our goal is to make your move as convenient and stress-free as possible, so feel free to contact us if a weekend is more convenient for you.
Yes, we do have a small minimum order requirement (20 bins) for delivery to help cover transportation costs. Typically, this is met with our smallest bin package, so most customers qualify automatically. If you’re looking for a smaller order or special delivery arrangement, contact us—we’ll do our best to accommodate your needs.
Now that your order is confirmed, here’s what to expect next. This section explains the delivery process, scheduling your pickup, and what to do if you need to make changes — like having someone else present or adding more bins and supplies. Everything you need to know to ensure your move goes smoothly from delivery to pickup.
After you book your order, you’ll receive a confirmation email with all the details of your rental, including delivery date, pickup date, and the number of bins reserved. 24 hours before your move, our team will reach out to confirm your delivery and answer any last-minute questions. On your scheduled delivery day, we’ll drop off clean, sanitized bins ready for use. Once you’re finished packing and moving, we’ll come back to pick up the bins, making the process seamless and stress-free.
You don’t always need to be home for delivery, but we recommend it to ensure everything is set up exactly how you want. If you can’t be there, you can have someone else meet us to let us know where our team should leave the bins, such as a porch, garage, or building lobby. We’ll handle delivery carefully and notify you once your bins have been placed. This way, your move stays smooth even if you’re not on-site.
Scheduling your bin pick-up is easy! Once you’re finished moving, simply contact our team through your online account to arrange a convenient pickup time. We’ll confirm the date and time and come to collect your bins from the location you specify. If needed, we can also accommodate flexible scheduling to fit your timeline. Once the bins are picked up, your rental is complete—hassle-free and eco-friendly.
No problem! If you find that you need more bins after delivery, just contact us and we’ll arrange to bring additional bins as soon as possible. Extra bins can be added to your existing rental for a small additional fee. We know moving can be unpredictable, so we’re happy to make sure you have exactly what you need to get the job done smoothly.
This section explains your options if plans change or issues arise with your rental. Learn about our cancellation and rescheduling policies, how refunds work for unused bins or supplies, and what to do if a bin or dolly is lost or damaged. Get all the information you need to handle changes with ease and confidence.
Our cancellation policy is simple and flexible. You can cancel your order up to 48 hours before your scheduled delivery for a full refund. If you cancel within 48 hours of delivery, a small fee (5%) will apply to cover handling and scheduling costs. To cancel, just contact us by phone or email, and we’ll take care of the rest. We understand that moving plans can change, and we’ll always do our best to work with you.
Absolutely! If your plans change, you can easily reschedule your delivery or pickup instead of canceling. Just contact us at least 24–48 hours in advance, and we’ll adjust your schedule at no extra charge. We understand that moving timelines can shift, so we’re happy to be flexible and find a time that works best for you.
If you decide to cancel your order after the bins have already been delivered, we can still arrange an early pickup. However, since delivery has been completed, the rental fee for the current period will still apply. Simply contact us to schedule the pickup, and we’ll collect the bins as soon as possible. There will be no refund or credit.
We’re not able to offer refunds for unused bins, as each order reserves a specific number of bins for your rental period. This ensures availability for your move and prevents overbooking. However, if you realize you need fewer bins before your delivery date, contact us right away—we may be able to adjust your order. Our goal is always to keep your move affordable, flexible, and stress-free.
The following replacement fees shall apply in the event that the equipment is damaged, lost, stolen or not returned (regardless of whether such damage, loss or theft is due to the fault of the Renter):
This section outlines how pricing, extra charges, and potential fees work so there are no surprises. Learn about taxes, cleaning or damage fees, missed deliveries or pickups, and how any additional charges are communicated. Everything you need to know to stay informed and avoid unexpected costs.
No, there are absolutely no hidden fees with our service. The price you see at checkout includes delivery, pickup, and the full rental period. Any extended rental fees are clearly listed before you confirm your order. We believe in transparent pricing, so you’ll always know exactly what you’re paying for—no surprises, just a smooth moving experience.
Taxes are not included in the listed rental price and will be calculated at checkout based on your location. We clearly display all taxes and fees before you complete your order, so there are no surprises. This ensures full transparency and compliance with local tax regulations. You’ll always see the final total before confirming your booking.
Yes, a small cleaning fee may apply ($2 per bin) if bins are returned excessively dirty or with tape and labels still attached. We clean and sanitize every bin after each use, but removing tape and residue can require extra time and effort. To avoid additional charges, please make sure your bins are emptied, wiped out, and free of any tape or stickers before pickup. Keeping the bins in good condition helps us maintain a clean, eco-friendly service for everyone.
If an extra fee is applied—such as for late returns, damaged bins, or excessive dirt—you will be notified immediately by email or phone. The fee will be clearly itemized, explaining the reason and the amount charged. We believe in full transparency, so you’ll always know exactly what you’re being charged for. The fee will be removed from your damage deposit.
If you miss your scheduled delivery or pick-up, please contact us as soon as possible to reschedule. Missed deliveries may result in a delay of your rental start, while missed pickups could incur a small additional fee. We’ll work with you to find the next available time that fits your schedule. Communicating promptly helps ensure your move stays on track and avoids unnecessary charges.
